privacy policy

At DxB Handyman Services, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our handyman services in Dubai.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, home/office address.
• Service Details: Type of handyman service requested, date/time of service, project details.
• Payment Information: Processed securely through third-party payment providers (we do not store your credit/debit card details).
• Technical Information: IP address, browser type, device details for website or app usage.

2. How We Use Your Information

We use the collected data to:

• Provide and deliver handyman services efficiently.
• Contact you for confirmations, updates, or customer support.
• Process secure payments.
• Improve our website, services, and customer experience.
• Comply with UAE laws and regulations.

3. Data Protection & Security

• We take strong measures to protect your data:
• Secure servers and encrypted communication.
• Restricted access to customer information.
• Regular monitoring to prevent unauthorized access, loss, or misuse.

4. Sharing of Information

• We do not sell, rent, or trade your personal data.
  We may share your information only with:
• Trusted service staff and contractors (only relevant details for completing the service).
• Third-party payment gateways for secure transactions.
• Legal authorities, if required under UAE law.

5. Cookies & Online Tracking

Our website may use cookies to improve user experience, track service requests, and analyze traffic. You can disable cookies in your browser settings, but some features may not function properly.

6. Your Rights

As a customer in Dubai, you have the right to:

• Access and request a copy of your personal data.
• Update or correct inaccurate information.
• Request deletion of your personal data (subject to legal requirements).
• Withdraw consent for marketing communications.

7. Data Retention

We retain your data only as long as necessary to fulfill the purpose of service or as required by UAE law.